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eBay to launch Guaranteed Delivery in US this summer

RBR Staff Writer Published 21 March 2017

E-commerce giant eBay is set to launch a new guaranteed delivery program this summer for US shoppers to speed up shipping of ordered items on its platform.

The new policy will help shoppers with faster and more precise delivery dates.

eBay stated that it will guarantee delivery of the ordered items within three days on 20 million of products on its platform.

Of the total products, millions of items will have free shipping offer as per the e-commerce firm.

Additionally, eBay said that shoppers will also have an option where they can search for and filter products that can be shipped to them in one or two days.

eBay North America senior vice president Hal Lawton said: "While the majority of items on eBay already ship within 3 days or less, as well as for free, Guaranteed Delivery will give shoppers even faster delivery options and the confidence that their items will arrive on time.”

As per eBay, if an ordered item arrives late outside its guaranteed date, then the buyer would be entitled to have their shipping cost refunded. If the late delivered item has a free shipping offer, then eBay would give the buyer a coupon which can be used towards their next purchase on the site.

Apart from these, the buyer has the option to return the guaranteed item at no cost if it had arrived late.

For sellers, eBay said that the Guaranteed Delivery program would not result in any additional costs. However, it said that the sellers would have to meet a necessary set of shipping standards to have their items listed as part of the new delivery program.

Spreetail business development vice president Brett Thome said: “There are so many great sellers on eBay delivering an incredible shipping experience where they deliver in 2 days, and even next day, so the ability to highlight Guaranteed Delivery will further increase customer confidence and satisfaction.”


Image: eBay to launch Guaranteed Delivery this summer. Photo: courtesy of eBay Inc.