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Wayfair to open new customer service center in New York

Published 23 March 2018

Home furnishings online retailer Wayfair will open of a new customer service center in Big Flats in Chemung County, New York, US.

Wayfair will hire for more than 450 full-time customer service and sales roles in the new location as it scales its world-class service operations to meet the needs of its rapidly growing customer base.

Wayfair sales and service vice president Liz Graham said: “We’re excited to expand our operations to Chemung County and the town of Big Flats and welcome new talent to our award-winning team.

“Wayfair’s success is built upon a steadfast commitment to the customer and its dedication to delivering an unparalleled customer experience. We are confident that our expansion to New York State will enable us to further build our team with dedicated professionals who believe in always putting the customer first.

“We look forward to launching our Wayfair team in Chemung County and becoming part of the local community.”

Wayfair plans to open more than 450 full-time jobs in the new Big Flats location across a variety of management and sales and service roles.

Scheduled to open this summer, the center began their hiring search in early March and will continue the search for talent through 2018.

Empire State Development President CEO & commissioner Howard Zemsky said: "In the Southern Tier, our strategic investments are attracting new businesses, creating new jobs and strengthening the regional economy.

“Wayfair's commitment to invest millions of dollars and create hundreds of jobs furthers the region’s Southern Tier Soaring initiative, which is well on its way to generating sustainable growth and progress.”

Wayfair’s service organization was recently recognized for customer service excellence, earning the Silver Stevie Award in the Customer Service Department of the Year retail category. In addition, Wayfair was recognized as one of the Best Places to Work in Retail by Fortune Magazine.

Wayfair offers full-time customer service positions with a wide range of benefits including equity, bonuses, 401(k) matching, tuition reimbursement, medical, dental and vision insurance and discounts on employee purchases.

Employing 7,700 people globally, Wayfair currently operates customer service centers in Massachusetts, Maine, Utah, Texas, Germany and Ireland.

Source: Company Press Release